ClubCorp Blog

Congratulations to The City of Irving, Texas on recently winning the 2012 Malcolm Balridge National Quality Award!

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Tommy Gonzalez
City of Irving city manager
and member of La Cima Club's Board of Governors

According to the National Institute of Standards and Technology, The Malcolm Balridge National Quality Award is the highest level of performance excellence recognition an organization can receive in the United States.

Irving City Manager Tommy Gonzalez has been a Member of La Cima Club in Irving for more than six years and has been on the Board of Governors for two years.
Originally from West Texas, Tommy brought more than 20 years of managing experience to The City of Irving when he started working there six years ago.

What clinched the prestigious award was the total transformation of both the quality of life in the city and the way it was run. Incredibly, in just a few short years, Irving reached a plateau that the vast majority of cities never reach.

According to the NIST, the City of Irving is one of five cities in Texas and 89 cities nationwide that holds an AAA rating from both Standard and Poor’s and Moody’s. In addition, Irving has maintained these ratings continuously since 2007, throughout the worst recession in our nation’s history.

In a survey that rated many key service departments, including the police, code enforcement, libraries and recreation, the number of city residents who rated the city as ‘good’ or ‘excellent’ has increased by double digits since 2006.
The rating for overall quality of service in the city of Irving is 74%. This is significantly higher than the rating for the state of Texas (46%), and almost double the rating for the United States Government (38%).

Additionally, the city’s crime rate dropped considerably during the past six years. According to the NIST, overall crime per 1,000 city residents has decreased a noticeable 35.5% since 2006.

“[The application process] was a very rigorous review of our operations, things we've been working on for the last six years,” said Tommy. “These kinds of things do not make [Irving] recession-proof but they do show that these are sound practices.”

Winning the award goes to show how hard work and dedication behind the scenes can really begin to show in the the long run.
Instead of just making these changes into goals, Tommy and the rest of his dedicated staff made them into a reality.
Congratulations and keep up the good work!

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The perfect golf weather was not the only thing to be grateful for as the former President George W. Bush kicked off the second annual George W. Bush Presidential Center’s Warrior Open held at Las Colinas Country Club in Irving, Texas, which he called a “celebration of patriotism, courage and sacrifice.”

Twenty-two wounded veterans took part in this year’s three-day tournament, which started on Sunday, Sept. 23 with a nine-hole shotgun practice round with the many sponsors, such as Highland Capital Management, Briggs Equipment, USO and other generous organizations.

Monday, Sept. 24 and Tuesday, Sept. 25 split up the 36-hole tournament into 18 holes per day.

When the defending champion of last year’s Warrior Open, Retired Corporal Chad E. Pfeifer (United States Army) shot a remarkable hole-in-one, he couldn't have asked for a better audience than a former president of the United States.

“That was the closest I’ll ever get to a hole in one,” said former President George W. Bush jokingly.

Pfiefer sustained injuries from his deployment in support of Operation Iraqi Freedom, which unfortunately lead to the unavoidable amputation of his left leg above the knee. He eventually picked up golf for therapy and grew to love it.

Pfiefer went on to defend his position and won the Warrior Open again this year. Congratulations!

Another competitor, Retired Staff Sergeant James M. Stanek Jr., (United States Army) who suffers from chronic severe post-traumatic stress disorder and a traumatic brain injury, had a four-legged teammate. His service dog, trained to be sensitive to Stanek’s emotional state, helped Stanek several times during the day, calming him down and making the tasks at hand more manageable.

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ClubCorp as a whole was able to substantialize its' gratitude when Mark Burnett, ClubCorp Executive Vice President of the Golf and Country Club Division presented the 11 new competitors with a lifetime honorary membership to a ClubCorp Club of their choice. Last year’s competitors had received the same gift as well.

Over 1500 retired and active duty military participated in the event by cheering on the warriors on the green. In addition, there were almost 400 volunteers who helped make the event a huge success and the USO offered complimentary food to anyone at the event with a military ID.

Congratulations again to all the competitors and thank you for your service and sacrifice every day!

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