Dale Carnegie presents Attitudes for Service
Thursday, February 28
11:30 a.m. – 1:30 p.m.
Hosts: Dale Carnegie Master Coach, Mark Will and Performance Coach, Brandon Marsh
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.
This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day. $18++ per person (includes lunch!)
Reservations are a MUST! Call (248) 350-9898 or register within the Members Only section of the Club's website.