Role: General Manager
Serving Since: 2019
Prior to his role at Firestone, Jay served as the General Manager/Chief Operating Officer at Frenchman’s Reserve Country Club in Palm Beach Gardens, Florida. His industry experience spans more than 30 years primarily with private clubs which includes serving as Executive Director at The National Golf Club of Canada and General Manager/Chief Operating Officer at Pasatiempo Golf Club. Jay holds a Bachelor of Science degree in Business Administration from the University of San Francisco, is a Life Member of The PGA of America and is an active member of the Club Management Association of America. Jay and his wife, Katrina, have three grown children and enjoy the outdoors, traveling and spending time with family.
Born and raised in Western, Pennsylvania, Mark has worked in the "business world" of golf for twenty five years. Most recently with the PGA TOUR at the WGC - Bridgestone Invitational as the corporate sales manager for nine plus years. Prior to the PGA TOUR, Mark spent several years in Orlando, Portland, and Toledo in regional sales and marketing capacities with different golf course management companies.
Mark enjoys developing strategic relationships with small and large companies across a variety of industries that create tangible and intangible business results which improves their bottom line revenue, client retention, and employee satisfaction.
In his spare time Mark enjoys hunting, fishing, fitness, reading, and golf!
Having an extensive background in commercial real estate, I began my career working for Cleveland-based developer, Stark Enterprises. I continued my career abroad working as a Partner for Johnson Fellows, a property consultancy company in the United Kingdom. Here I managed large portfolios of commercial property for national retailers, pension funds and high wealth private individuals.
After 17 years working in commercial property and living in England for nearly 10 years, I decided to change direction. With golf as my passion, upon returning to Northeast Ohio in 2015, I began working for ClubCorp as the Membership Director at Silver Lake Country Club. For 3 years I worked at growing the membership and fostering relationships with new members.
I joined ClubCorp in the Spring of 2017 as a Golf Shop Assistant at Diamond Run Golf Club in Sewickley, Pennsylvania. After filling in for the Private Events & Member Relations Director for several months at Diamond Run, I was fortunate enough to begin my own role as the Member Relations Coordinator at Firestone in the Spring of 2018. I graduated with my Master of Arts degree in Integrated Marketing Communications from Duquesne University and received my Bachelor of Science degree in Business Administration from Elizabethtown College. In my free time, I love spending time outdoors hiking, camping, and canoeing!
Role: Private Events Director
Serving Since: 2019
Email Christine Russom
Christine has been in the event planning industry for over twenty five years and during that time she has worked in many different roles. From planning large scale fundraising Gala events to creating interactive events. Her natural ability is to organize and plan, offering a creative vision for the unique details is what she loves about the industry. But her passion is to make others look and feel like stars. These qualities along with dedication and her attention to truly understand each client's vision provides her with the ability to turn any special occasion into a reality. As Private Events Director, she coordinates weddings, private events, corporate meetings, golf outings and more here at Firestone Country Club.
Role: Private Events Coordinator
Serving Since: 2019
Email Jayme Hancock
Born and raised in Northeastern Ohio, Randy attained an AOS Degree in Food Service Management from the University of Akron in 1982.
Randy was employed by ClubCorp USA, Inc. for 28 years until July 2008 and during his tenure held many front-of-the-house positions including Regional Service Director, Development Service Director and Regional Director of Food and Beverage for the Business and Sports Club Division.
While working eight years as a Development Service Director for ClubCorp, Randy had the opportunity to be involved with opening over 30 private Clubs ranging from Golf and Country and Business and Sports Clubs to Nicklaus signature projects and Alumni Clubs.
His most “prized” accomplishments were opening the two Bear’s Best operations in Atlanta and Las Vegas as well as opening the University Center Club in Tallahassee, Florida on the campus of Florida State University and the University of Texas Club in Austin, Texas on the campus of The University of Texas.
Randy also worked with the service staff in the Carolina Dining Room at Pinehurst Resort in 2008 which was quite an honor and a privilege as well as help out at Firestone Country Club for 13 World Series of Golf back in the late 80’s and 90’s.
For six years Randy had been the Director of Service and Training at Glenmoor Country Club in Canton and had taken care of the Club’s Wine Society Program for nearly three years until he came aboard Firestone in June, 2015
“My passion is hospitality service staff training- from casual to fine dining with a focus on enhancing the Member and Guest experience at Private Clubs.
Randy’s hobbies include: land design, biking, wines, cooking and staying current with culinary, beverage and service trends.
After having lived in Louisville, Kentucky for 23 years, he was delighted to move back to the area six years ago to be “back home” and is anxious to meet all of the Members at Firestone Country Club.
His philosophy is straightforward: “Anything worth doing in life, whether personal or professional, is worth doing well”.
Tommy is a PGA Certified Golf Professional in Golf Operations. Tommy brings a unique and distinctive style to his golf operations, club leadership, staff management and golf instruction. He has developed a solid reputation as one who incorporates the highest level of visibility, integrity and character. Tommy leads by example demonstrating his energetic and enthusiastic approach as well as his "servant's heart" daily.
When Tommy is not at the Club he enjoys spending time at home with his wife, grilling, craft beer and spending time with his two boys Chance Palmer 22 & Hunter Jones 21 who attend Michigan State University.
Role: Director of Golf Course Operations
Serving Since: 1992
Email Larry Napora
I have been the Director of Golf Course Operations at Firestone Country Club since 2008. I have been a part of the ClubCorp family for the past 25 years. Prior to Firestone, I worked at Treesdale Golf and Country Club, a 27-hole Arnold Palmer Design ClubCorp facility in Gibsonia, Pennsylvania where I served as the Director of Greens and Grounds and as ClubCorp’s Mid-Atlantic Regional Director of Agronomy. Early in my career I was the Superintendent at Oakmont Country Club, Oakmont, Pennsylvania and at Philadelphia Country Club, Gladwyne, Pennsylvania.
I received a Bachelor of Arts Degree from Westminster College in Business Administration and a Turfgrass Management Certificate at The Pennsylvania State University. My beautiful wife, Bonnie, and I have two amazing children, Adam and Keriann.
Matthew Crum joins us as the Executive Chef at Firestone Country Club. He has over 20 years of experience in upscale country club dining and banquet cuisine and is a graduate of the Pennsylvania Institute of Culinary Arts. Matt has worked as the Executive Chef at the Skyline Club in Southfield, Michigan, The Club at Pradera in Parker, Colorado, and River Creek Country Club in Leesburg, Virginia.