Our People

Brenda Caruso

Role: Membership Director
Serving Since: 2013
Phone Number: 440.639.3804
Email Brenda Caruso

With over 30 years of experience ranging from her early start in the retail clothing world to her successful career in promoting and organizing blood drives throughout the region, Brenda has proven she always puts her clients first with a friendly smile and happy demeanor. Making others comfortable comes natural to Brenda, she is easy to talk to and always ready to listen; she is very glad to be a part of the team at Quail Hollow Country Club. Her husband Gene is the avid golfer in the family and she has two adored sons along with two beautiful daughters-in law and 3 grandchildren. When she is not working, Brenda enjoys staying active and being outside whether it be gardening, hiking or biking.

Lyndsey Zarbo

Role: Private Events Coordinator
Serving Since: 2017
Phone Number: 440.639.3806
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Lyndsey was born and raised in Perry, Ohio where she discovered her passion for special events. Lyndsey graduated from University of South Carolina with a Bachelor's Degree in Hospitality Administration and Management. She joined Quail Hollow Country Club in May 2018 as a Food and Beverage Intern and is very excited to begin this new role as Private Event Coordinator.
In her free time, Lyndsey enjoys spending time with her husband, traveling and hiking with her dog, Shelby.

Ann Marshfield

Role: Athletic Director
Serving Since: 2011
Phone Number: 440.639.3835
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Ann has work experience in retail, insurance and social services. Ann has been a fitness swimmer for over 20 years and is a member of the O*H*I*O Masters Swim Team. She is a certified US Masters Swimming Adult-Learn-to- Swim instructor, certified US Masters Swimming Level 1 & 2 Coach and a certified lifeguard. Ann has been involved in many volunteer organizations which benefit military members and their families. She is currently active in Christ Child Society of the Western Reserve. Ann enjoys traveling with her husband of over 38 years Mark, and loves to make tee-shirt quilts in her spare time. Ann and Mark have a son Peter and daughter-in-law Erin. 

Robert Harris

Role: Executive Chef
Serving Since: 2014
Phone Number: 440.639.3812
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Born and raised in suburbs of Cleveland, Oh, Chef Robert Harris began his early days cooking in his mother’s kitchen at 7 years old. After graduating from Pennsylvania Institute of Culinary Arts in 94, he began working his way up in Downtown hotspots such as The Roxy Café and Café Sausalito before becoming the Banquet Chef and Production Supervisor at Ciao Cucina, at Playhouse Square. Robert worked for 2 years catering to celebrities, cast members, and theatre patrons alike, before taking the reigns at Quail Hollow Resort and Country Club, when the two properties were joined. Robert was responsible for converting the kitchen to a Renaissance Hotel under Concord Hospitality In his 11-year stint he and his team raised all food related guest satisfaction scores to top 5 of all Renaissance properties nationwide. In 2010, Robert accepted the position of Executive Chef at Mentor Harbor Yachting Club. In his time there he further developed a style that  continues to be rooted in local, fresh, sustainable food prepared simply, meshed with a growing fascination for modern culinary and gastronomy. Robert returned to Quail Hollow Country Club (now an independent property)  in 2014 and continues to serve the membership there.  He is a proud member of the Cleveland Chapter of the American Culinary Federation. Robert has won many culinary competitions, received awards for both cooking and management, and donated his time to many local organizations and charities. In his free time Robert enjoys sharing his passion for cooking with his two daughters.

Jeff Austin

Role: Director of Golf Course Maintenance
Serving Since: 2016
Phone Number: 440.639.3820
Email Jeff Austin

Jeff has been the Golf Course Superintendent at Quail Hollow Country Club since April 2014 and was promoted to Director of Golf Course Maintenance in 2017. Before joining Quail Hollow, Jeff lived and worked in Augusta, Georgia at Augusta National Golf Club. As an assistant superintendent at Augusta National, he was part of six successful Masters Tournaments as well as volunteered for each tournament since. Aside from Augusta National, he has worked locally at StoneWater Golf Club, Beechmont Country Club and Lake Forest Country Club. Jeff is a proud graduate of the University of Dayton (2001) with a bachelor's degree in political science. He earned his Turfgrass Management Degree from Penn State University and graduated from Mayfield High School. 

Jeffrey Kneale

Role: Service Director
Serving Since: 2018
Phone Number: 440.639.3803
Email Jeffrey Kneale

Born in Mentor and raised in the Akron area, Jeffrey was introduced to restaurants at a very early age. After working at the Galaxy Restaurant in Wadsworth, Ohio during his high school years, he found his passion for fine dining and true appreciation for food, wine and spirits. While there, he trained under a former White House butler in contemporary service standards and protocols, mixology, and wine knowledge. After graduating from the University of Akron with a degree in Marketing Management, Jeffrey worked his way up from dishwashing to serving and bartending. He began working his way up at Rustic Hills Country Club in Medina as the Banquet Manager. Jeffrey then moved to Cleveland to accept a position with ClubCorp, as Service Director at the Club at Key Center. There he and his team implemented new and exciting programs to invigorate growth in membership. He also had the great privilege of hosting many politicians and celebrities during the 2016 Republican National Convention. Jeffrey has since worked with a prominent local craft brewery as operations manager and a large convention hotel as assistant food and beverage director.

He brings to Quail Hollow a passion for guest service, a great knowledge of wine and spirits, and a love of his home of Cleveland. Jeffrey lives on the west side of Cleveland and loves spending his time exploring the city with close friends. He is happy to return to ClubCorp and looks forward to seeing you soon!